Who is Potvin Guitars?
Potvin guitars is me, Mike Potvin. For a better explanation see the About Me page on my main website http://potvinguitars.com/about/
Do the templates come with instructions?
There are no instructions included with the templates, that would require me to write a book on guitar building! There are lots of good resources available for builders these days, including books, YouTube, Facebook groups, dedicated luthier forums etc. Do a Google search for "guitar building tutorial" and you'll be well on your way.
Do you have gift certificates?
Yes! If you're buying for someone interested in guitar building but have no idea what templates they might like, a gift certificate is perfect. https://store.potvinguitars.com/giftcertificates.php
Do you have [xyz] template? Can you make [xyz] template?
The short answer is: yes, if I don't have it I can usually make it. In some cases, I'll need help from you with specifics on the hardware you're using
I've designed my own model. Can you make custom templates?
Yes, I've been entrusted by hobby and professional builders alike to build templates for their custom designs. Send me an email to discuss your custom requirements.
What are my shipping options?
I know you ship all over the world, but will I have to pay international taxes and duties?
Please visit this page for answers to all your shipping questions: https://store.potvinguitars.com/shipping/
My order status is "Awaiting Fulfillment". What does that mean?
"Awaiting Fullfillment" just means that we successfully received your order! Although some templates are made in advance, due to the large number of options you can choose from, your templates are custom made after you place your order. Once your templates have been made and shipped, you'll receive an email telling you they've been shipped. The email will include a tracking number if available for the shipping option you chose.
I need to change my order, how do I do that?
If you need to change or cancel your order, please contact me immediately! Once your order is in production, changes may not be possible without additional cost.
I placed an order but now I need to cancel it, can I have a refund?
Refunds are not available for custom items. Refunds for standard items may be possible if they have not already been shipped. PLEASE NOTE: When we refund an order, PayPal / STRIPE (the credit card processor) do not return the original processing fees to Potvin Guitars. Refund amounts will have PayPal (or any other) non-refundable processing fees deducted